Privacy Policy

Last updated October 6, 2026

Off Track Storage (“we”, “us”) stores students' belongings in totes in Rexburg, Idaho. This policy explains what information we collect when you use our website and services, how we use it, and the choices you have. Questions? Email offtrackstorage@gmail.com or call 208-656-3526.

What we collect

Contact details: your name, email address and phone number.
Emergency contact: the name, phone number and (optionally) email of someone we can reach if we can't reach you.
Addresses: the apartment complex and unit where we drop off and pick up your totes, and where we return them.
Booking details: the totes you order, your scheduled dates and times, the semester you'll be back for, and any personal items you tell us about.
Your signed storage agreement: the name you type as your signature, the date and time, the version of the agreement you signed, and the IP address and browser/device information from when you signed, so we have a reliable record of the agreement.
Payments: what you owe and what you've paid. Card payments are handled by Stripe; we never see or store your full card number. For Venmo payments we record that you told us you paid and our confirmation.
Photos: our staff may photograph your totes and items at drop-off, pick-up and return (for example, to record their condition).
Messages: what you send us through our contact form or by email, and a record of the emails we send you.
Scans: when each of your totes is handed out, picked up, stored and returned.

How we use it

To schedule and carry out your drop-offs, pick-ups, storage and returns.
To email you about your booking: confirmations, reminders, your invoice, payment reminders and return scheduling.
To bill you and record payments.
To keep a record of your storage agreement and of your belongings while we have them.
To answer your questions and contact you (or your emergency contact) about your storage.
To keep our systems secure and prevent misuse.

We don't sell your information, and we don't use it for advertising.

Who we share it with

We share information only as needed to run our service:

Our staff, including temporary helpers on delivery days, who see the names, addresses, phone numbers and tote details needed for that day's stops.
Service providers that host and run our systems: Vercel (website hosting), Supabase (database and photo storage), Resend (sending email), Google (our email inbox) and Stripe (card payments). They process information on our behalf.
When required by law, or to protect our rights, property or safety, or yours.

Cookies

Our public website doesn't use advertising or tracking cookies. Our staff sign-in uses cookies that are needed to keep staff signed in.

How long we keep it

We keep booking, agreement and payment records for as long as you use our service and afterwards as needed for our records, accounting and legal obligations, and to resolve any disputes. You can ask us to delete information we no longer need (see below).

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing offtrackstorage@gmail.com. Emails about an active booking (confirmations, reminders and invoices) are part of the service, so we'll keep sending those while you store with us.

Security

We use reasonable safeguards to protect your information, including encrypted connections and restricted staff access. No system is perfectly secure, but we work to keep your information safe.

Children

Our service is for college students. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll update the date at the top of this page. For significant changes, we'll let customers with active bookings know by email.